The answers to many of your questions regarding the certification program can be found on this Web site.  We encourage you to look in the Frequently Asked Questions and the Policies & Procedures manual (just click on the button on the right). 

You can also try the search feature at the top right of the page.  If you still can't find what you're looking for or have a specific question, please contact:

Safe Kids CPS Certification Customer Service
Toll free: 877-366-8154 (available from 9 am to 7 pm ET weekdays)
email: cps.certification@safekids.org  

If you have questions regarding Instructor Candidacy or Technician Proxy, please contact the Safe Kids Certification Program directly: 
Kerry - 202-662-0639, kchausmer@safekids.org 

If you have questions regarding appeals or complaints contact the Safe Kids Certification Program directly: 
Kerry - 202-662-0639, kchausmer@safekids.org.

Safe Kids is interested in your experiences with our CPS Certification Customer Service. This survey should take no more than two minutes to complete. 

There is no limit to the number of times you can complete this survey. Your feedback and suggestions will help us provide the best service possible.

Thank you in advance.

CLICK HERE to take the Customer Service Survey

CPS Certification Customer Service

E-mail:   cps.certification@safekids.org
Phone: 877-366-8154 (toll free) - available M - F, 9 a.m. - 7 p.m. ET, excluding federal holidays
Fax: 917-305-9876

Mailing Address:
Safe Kids CPS Certification
c/o PES
475 Riverside Drive, 6th Floor
New York, NY 10115-0089