All complaints and appeals must include clear supporting documentation and be postmarked/emailed at least 90 days in advance of the requested course start date.
Please complete and use the appeals form, available under Resources-FAQs then Forms as a cover sheet for your submission.
Safe Kids will investigate and respond in writing to all complaints and appeals in as timely a manner as possible. As appropriate, the National Child Passenger Safety Board and state CPS training contact will be consulted. Should this be the case, no identifying information will be provided to any member of the board or the CPS community.
All decisions by Safe Kids Worldwide are final and may not be brought up for another appeal.
Appealing the 2-Instructor Requirement
Any Lead Instructor (LI) may submit a written appeal to waive the 2-instructor minimum requirement. Please note this requirement is for a richer course experience for the students and is not a reflection on the skill of any Certified Instructor.
Documentation must include:
- Written confirmation from the State CPS Training contact that they approve the LI offering a course(s) without another Certified Instructor
- A brief explanation of how the LI has reached out to other instructors for assistance
- The name of at least one Technician Assistant who will be helping out with the course behind the scenes (no teaching)
- Agreement the course will be limited to no more than five students
- The number of courses requested (time limit of 1 year)
In addition, the appeal should include information on how the LI will help techs serve their communities once they are nationally CPS certified.